Digital Shop Talk Radio

#03: Stop Managing Your Business Blind - Measure Efforts With the Business Control Panel

Episode Summary

Guests Sergio Garza (Rick & Ray’s Auto Plaza) and Fred Gestwicki Jr (Fix-it With Fred) join our co-hosts Tom Dorsey (AutoVitals) and Frank Scandura III (Frank’s European Service) to share valuable insights on how they utilize the Business Control Panel (BCP) to: - troubleshoot declining KPI’s - analyze and track their shops daily performance - measure efforts with staff and customer behavioral KPI’s - reward employees that put out outstanding work

Episode Notes

Guests Sergio Garza (Rick & Ray’s Auto Plaza) and Fred Gestwicki Jr (Fix-it With Fred) join our co-hosts Tom Dorsey (AutoVitals) and Frank Scandura III (Frank’s European Service) to share valuable insights on how they utilize the Business Control Panel (BCP) to:

• troubleshoot declining KPI’s
• analyze and track their shops daily performance
• measure efforts with staff and customer behavioral KPI’s
• reward employees that put out outstanding work