All too often, vehicle dropoff becomes a rushed interaction. Instead of exchanging keys and phone numbers, make drop off a time to connect with your customer in a positive manner and prepare them to make a good buying decision. On this week's episode we will take a look at some simple yet effective practices to improve your engagement with your customers at this crucial moment of customer engagement. We have a star-studded lineup of experts this week with Matt Fowler (Airport Automotive in Colorado Springs, Colo.), Doug Brackett (Downtown Automotive in Nelson, British Columbia) and Jamey Whitlock (Whitlock Automotive in Dripping Springs, Tex.) joining the show to discuss how their shops excel in this department and how you can turn drop off into a mutually beneficial experience.